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Add comment on this guide. This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Cisco Unified CCX), Release 8.0.With. Cisco IPCC training, IVR training, IP Contact Center training, Interactive voice response system training. EoS and EoL for Cisco IPCC Express Edition 3.5 26/Mar/2007 This document describes some of the requirements and guidelines to configure Cisco CallManager in a Cisco IP Contact Center (IPCC) environment. VoIP Phone Training for: Cisco 7960 IP Phone, Cisco 7940 IP Phone, Cisco 7914 IP Phone, Cisco 7920 IP Phone, Cisco 7961, Cisco Attendant Console, Cisco IPCC, Cisco End User. Synopsis. This is an accelerated course combining three complete Cisco classes: Intelligent Contact Management Product Training Part 1 (ICMPT1), Intelligent Contact Management. Outbound Dialing, Call Recording for CISCO systems. Call recording and predictive dialing for Cisco UCM (Call Manager) and IPCC (UCCE /UCCX).

 

 



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